Privacy & Cookie Policy
Effective Date: 26th February 2025
1. Introduction
Surrey Dents and Scratches Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website www.surreydentsandscratches.co.uk (“Website”).
2. Who We Are
- Company Name: Surrey Dents and Scratches Ltd
- Business Address: Unit 2 Davies Road, Chessington, Surrey KT9 1TT
- Company Registration No.: 09658432
- VAT No.: 218730021
- Contact Email: info@surreydentsandscratches.co.uk
3. Information We Collect
We may collect and process the following data about you:
- Personal Data: Name, email address, phone number, postal address (if provided via enquiry forms or email correspondence).
- Technical Data: IP address, browser type, time zone settings, and browsing behaviour on our Website.
- Cookies and Tracking Technologies: See Section 6 for details on cookies used.
4. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries and provide services.
- To improve our Website and customer experience.
- To comply with legal obligations.
- For marketing purposes (only where explicit consent is provided).
5. How We Share Your Data
We do not sell or rent personal data. We may share data with:
- Service providers: Third parties that assist in website functionality and marketing.
- Legal authorities: When required by law or to protect our legal rights.
6. Cookies and Tracking Technologies
Our Website uses cookies to enhance user experience and collect analytical data. The types of cookies we use include:
- Essential Cookies: Required for website functionality.
- Analytical Cookies: Help us understand website usage (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements (only where consent is given).
You can control cookies through your browser settings or opt-out of non-essential cookies via our cookie consent banner.
7. Data Security
We implement appropriate security measures to protect your personal data. However, transmission over the internet is not completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under UK data protection laws, you have the following rights:
- Access: Request a copy of the data we hold about you.
- Correction: Request correction of inaccurate data.
- Erasure: Request deletion of your data where applicable.
- Objection: Object to data processing for direct marketing.
- Data Portability: Request data transfer to another provider.
To exercise these rights, contact us at info@surreydentsandscratches.co.uk.
9. Retention Period
We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law.
10. Third-Party Links
Our Website may contain links to external websites. We are not responsible for their privacy practices and encourage you to read their policies.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
12. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at: Surrey Dents and Scratches Ltd
Unit 2 Davies Road, Chessington, Surrey KT9 1TT
Email: info@surreydentsandscratches.co.uk
By using our Website, you consent to the terms outlined in this Privacy Policy.
